WebRTC and the Contact Center
With the rapid and continuing growth of smartphones and tablets as computing devices combined with mobile networks becoming faster and more reliable, customers are seeking more convenient ways to...
View ArticleWebRTC and the Contact Center Part 2
WebRTC in Prime Time Many questions and comments arose from our last post regarding WebRTC, which indicates a growing interest in WebRTC technology, and its application within the cloud-based contact...
View ArticleNeed Customer Experience Transformation? Look to the Contact Center
As more and more companies understand the strategic importance of delivering great customer experience, many are actively embarking on company-wide initiatives to do it. From the marketing department...
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